OWCP Paperless Correspondence Option

Effective April 20, 2024, providers can select an option to receive outbound OWCP medical bill processing correspondence electronically only. Electronic copies can be accessed on the secure WCMBP Portal (https://owcpmed.dol.gov/portal/).

The paperless option includes correspondence such as Remittance Vouchers (RV), Authorization Approval Letters, and Billing Returned To Provider (RTP) Letters.

Providers can select the paperless option in the Add Location step of a provider enrollment application or the Provider Maintenance page by selecting the “opt in” checkbox. A contact email address will be required, as providers will receive an email notification notifying that correspondence is available on the WCMBP Portal

Provider Enrollment and IRS correspondence will continue to be mailed in addition to being available electronically on the portal. This includes 1099s, Provider Enrollment Welcome Packets, and Provider Enrollment RTPs.

For additional information, contact our Call Center at the applicable phone number listed below, where a Call Center representative will be happy to assist you.

Division of Coal Mine Workers' Compensation (DCMWC): 1-800-638-7072
Division of Energy Employees Occupational Illness Compensation (DEEOIC): 1-866-272-2682
Division of Federal Employees' Compensation (DFEC): 1-844-493-1966

New Pharmacy Benefit Manager

The U.S. Department of Labor (DOL) has contracted with Conduent to provide pharmacy billing services to the Office of Workers' Compensation Programs (OWCP) Division of Energy Employees Occupational Illness Compensation (DEEOIC) and Division of Coal Mine Workers' Compensation (DCMWC). All DEEOIC and DCMWC claimants should now have a new Medical Benefit Identification Card (MBIC). If you are a DEEOIC or DCMWC claimant and still need a new MBIC, please contact the Acentra Health Customer Service toll-free number at 1-800-638-7072 for DCMWC or at 1-866-272-2682 for DEEOIC.

Pharmacies are required to submit their pharmacy transactions electronically to Conduent for payment. Pharmacies are encouraged to call Conduent at 1-866-664-5581 for prescription benefit and processing assistance.

MBIC Incorrect Issue

All DEEOIC and DCMWC claimants recently received new Medical Benefit Identification Cards (MBIC) with updated pharmacy billing services information and a brochure with details of your benefits. Some claimants inadvertently received a letter stating you requested a “re-issue” of the card. Please disregard this letter. If you are a DEEOIC or DCMWC claimant and have questions, please contact the Acentra Health Customer Service toll-free number at 1-800-638-7072 for DCMWC or at 1-866-272-2682 for DEEOIC. Representatives are available Monday through Friday from 8 am to 8 pm Eastern.

UPDATE: PHARMACY PROCESSING IMPACTED BY RECENT CYBER SERCURITY ISSUE

OWCP pharmacy operations have been impacted by a recent cyber security issue and OWCP claimants and their pharmacies may experience prescription claim rejections at the point-of-sale.  Initial analysis indicates no impact on OWCP claimant personally identifiable information or personal health information.  If claimants require immediate access to medications, they should consult with their pharmacy on other options. OWCP is working with its contractors to restore service as soon as possible. OWCP will update this information as more information becomes available.

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